Brown Thomas Reviews

Checkout was super easy, and I liked that there were a few different ways to pay. My card went through really fast too. I’d give it 5 stars if the PayPal option was a little easier to spot.

Ordered from brownthomas and the packaging was solid. The box felt sturdy and the item was wrapped up properly, so no damage or random marks or anything. There was maybe a bit too much paper for one small thing, but... I suppose better that than it turning up smashed. Overall, happy enough with it and I’d order again.

everything showed up exactly how i ordered it, so no complaints here

There was loads of stuff to pick from, which was nice, though I only looked around for a bit. Browsing was kind of tricky sometimes, like it took me a while to find what I was after

I got my refund really quickly, which surprised me. I’m guessing they must have a smooth refund process or maybe someone just handled it right away, but either way, it was a good experience.

I ordered a branded item from brownthomas.com, and to me, something just felt a bit off when it arrived. The packaging wasn’t what I was expecting, and a few of the product details didn’t look quite right in my opinion. It could still be genuine, but personally I didn’t feel completely confident about it. I did contact customer service and they replied, but their response didn’t really clear up my concerns.

I ordered from Brown Thomas a while back and, as far as I remember, the delivery went smoothly. I got tracking details and the parcel showed up on the day they said it would, which was reassuring. The box had a small dent in it, but the item itself was completely fine. I’d probably order from them again, though I do remember wishing the delivery updates came through a bit faster.

The stuff itself is nice and I liked what I saw, but the prices felt a little higher than I expected. Also, I wasn’t totally sure what I was supposed to do next or how the process worked, which made the whole experience a bit confusing.

I had to return a jacket because it didn’t fit, which felt preventable with better sizing info, but the return itself was easy. The process was simple, there was no messing around, and the refund came through faster than I expected. Overall, I’m happy with how it was handled.

i found what i was looking for quickly, which was nice. checkout took a little longer than i expected, but overall it was a decent experience.

I been using it for a bit and the points add up quicker than I expected. The perks are nice too, and it was feeling like a little bonus every time I check.

I ordered a jacket from Brown Thomas and I’m happy with it. The quality feels really good and it seems well made, so if this is anything to go by, their stuff is probably worth checking out. I knocked off one star because it was a bit on the expensive side, but overall I’m glad I bought it.

I swear, I blinked and it was already at my door. Delivery was ridiculously fast and the whole process was so easy, I almost didn’t know what to do with myself. Zero hassle, zero stress, absolutely loved it.

It looked nice enough overall, like really nice at first glance, but the ribbon was loose and the box got a bit bent. Not a huge deal, but it did make it feel a little less special than I expected...

They got back to me really quickly, and actually sorted everything out without any hassle. Super easy experience overall!

I’ve ordered from Brown Thomas a few times now, but usually only when there’s a promo code or a sale on. I’m a bit suspicious of discounts in general because half the time they’re on stuff nobody actually wants, but to be fair, theirs can be decent, especially for beauty and home bits.
The checkout was straightforward and the code actually worked on the first go, which surprised me a little. Delivery took a couple of days, nothing dramatic. I’d use them again, but probably only when there’s a proper offer worth paying attention to.

I ordered online and picked it up in store the next day. The queue moved a little slowly, but nothing too annoying, and the staff were friendly. My item was ready when I got there, so overall it was a smooth experience.

My order arrived with one item missing, which felt like the start of a tiny shopping disaster. I had to get in touch with Brown Thomas, and it took a couple of days before I got a proper update, so I was definitely a bit annoyed. But once they looked into it, they refunded me and were polite throughout. It wasn’t exactly a flawless experience, but in the end they fixed the issue, so fair enough.

I got regular emails about my order and delivery, which was really handy. They let me know when it was confirmed, when it was being processed, when it was on the way, that kind of thing. It was nice not having to keep checking myself or wonder if the order had gone through. One update did come a bit later than I would have liked, but overall the service was good and easy to follow

I still remember that little rush of relief when I saw they actually had my size. It sounds simple, but after so many times being disappointed, it made my day.